Cancellation & Refund Policy

Our refund policy has been devised to define the situations under which Smart Logics will provide a refund, the procedure for claiming a refund and the responsibility of Smart Logics in circumstances resulting in such a claim. By purchasing for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

• At Smart Logics we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
• Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at contact@smartlogics.in  for a final dialogue prior to requesting a refund.
• Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

At Smart Logics every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests.

Website / CRM / Software / ERP / Service CRM / Services

• Full refund: In cases where the project has not been started by programmer / designer / content writer / SEO expert or any other resource and/or staff. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
• Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
• No refunds: If the project has been completed from our side as per the client requirement/as per the scope of work.

NOTE: Smartlogics delivery commitment is subject to:

• A project is not taken to be void unless the agreed upon payments are clear.
• Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Smart Logics.
• If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Smart Logics is not liable to follow its delivery or refund commitments.
• There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Smart Logics’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Smart Logics is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Smart Logics in writing.

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by any mode.

Smart Logics may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Smart Logics website after any such amendments automatically implies your acceptance of the same thereof.

If you have queries or suggestions regarding our refund policies kindly e–mail us at  contact@smartlogics.in